Terms & conditions
Website and products
Boss Bedding Sdn. Bhd. provides product browsing, price comparison and enquiries. Display colours may vary; confirm sizes, specifications, prices and availability with your order.
Orders and customer details
Provide accurate contact details and a Malaysian delivery address. Orders require Boss Bedding acceptance; enquiries create no purchase contract. Payment, delivery, cancellation and support follow the relevant service pages and confirmed order.
Use and contact
Do not impersonate others or misuse this website. Personal information is handled under our privacy policy. Contact Boss Bedding customer service about products, orders or service issues.
Operator and service scope
In these terms, “we” means Boss Bedding Sdn. Bhd. and its team handling enquiries and service through this website. The site provides mattress and bedding information, size/price comparisons and enquiries. Confirmed orders and the relevant service pages govern product transactions, delivery and after-sales arrangements.
Accounts and accurate information
Provide reachable information and protect sign-in details when using account features. Do not impersonate others, share credentials or use false information to disrupt service. Notify customer service promptly if someone else uses your account. Purchasers should be able to confirm orders and payments; minors should involve a parent or guardian.
Quotations, supply and acceptance
A listed model or price does not guarantee immediate stock or acceptance of an order. Check products, quantities, sizes, delivery and total charges when confirming with customer service. Unavailability or an information error should be explained before processing. Contact us promptly if a confirmation differs from your understanding.
Delivery and receipt responsibilities
Provide an accurate, accessible Malaysian address and a reachable recipient. Incomplete addresses, inaccessible moving routes or unavailable recipients can affect delivery. Check goods on arrival. Retain evidence of damage or incorrect items and contact the team so the appropriate resolution can be arranged.
Payment, cancellation and returns
Read Payments for payment arrangements and cancellation charges, and Delivery & Installation for delivery matters. Include the order reference and reason when requesting cancellation, return or replacement. A changed comfort preference differs from a manufacturing defect; the remedy depends on the issue, agreed order and applicable requirements.
Appropriate use and maintenance
Do not submit unlawful material, harmful software or another person’s information without permission, or interfere with site, form or account functions. Maintenance may temporarily affect features. Report incorrect information or failed actions to customer service and retain the relevant page and request reference for investigation.
Communications, external services and updates
Use the listed Boss Bedding contact channels for orders and support and keep important confirmations. External websites and services such as WhatsApp are managed by their own operators. These terms may be updated as the business or site develops; a later website update does not automatically alter an already confirmed order.
Company and customer support
Boss Bedding Sdn. Bhd. (202401030176)
No. 30, Jalan Molek 1/9, Taman Molek, 81100 Johor Bahru, Johor, Malaysia.
Boss Bedding customer service team