Delivery & installation
Delivery area and timing
Delivery is within Malaysia, to one address per order. Dispatch generally takes seven working days, occasionally fourteen. Customer service confirms your schedule; delivery operates Monday–Saturday excluding public holidays.
Delivery and installation charges
Peninsular Malaysia receives free delivery and standard installation. East Malaysia and other areas, special handling and extra services are quoted before confirmation. Separate addresses require separate orders; deliveries may be split.
Inspect on arrival
Inspect products and packaging before acceptance. Photograph visible damage or tampering and contact Boss Bedding with your order number for assistance.
Delivery details and address checks
Provide the complete address, postcode, contact person and reachable telephone number, and check them before confirming delivery. Different destinations are arranged separately. Tell customer service promptly about changes to the address, recipient or availability so the team can avoid unsuccessful arrival or handover.
Access and site preparation
Explain floors, lift dimensions, stairs, parking and unloading conditions in advance. Prepare a clear route and space for placement. Confirm feasibility and charges for special handling, a return visit or additional staff before booking. Do not assume old-bed removal or additional building work is included.
Dispatch, delivery and rescheduling
Dispatch and arrival are separate stages. Supply, routing, weather and access conditions can affect arrangements; use the schedule confirmed by customer service. To reschedule, provide the order reference and your availability. For split deliveries, check which items have arrived and which remain outstanding.
Damage, incorrect items and failed delivery
For incorrect items, shortages or visible damage, retain packaging, order details and photographs and contact us promptly. Do not alter or repair goods before requesting assessment. If delivery fails, customer service checks the reason and discusses another delivery or the appropriate next step with you.
Company and customer support
Boss Bedding Sdn. Bhd. (202401030176)
No. 30, Jalan Molek 1/9, Taman Molek, 81100 Johor Bahru, Johor, Malaysia.
Boss Bedding customer service team