Warranty & service
Warranty requests
Boss Bedding assists with manufacturing-defect claims. The original purchaser should provide the invoice, warranty card, model and photographs.
Period and charges
Standard coverage is ten years, subject to the model warranty card. Qualifying repairs/replacements are product-charge-free in years one–two; transport is extra. Later replacement charges equal current retail price × years owned ÷ ten, plus transport. Replacement does not restart coverage.
Exclusions
Comfort preferences, normal impressions, stains, misuse, inadequate support and second-hand products are excluded. Keep the mattress clean and follow its warranty card.
Documentation and inspection
Keep legible purchase documents and the warranty card. Include the purchase date, model, size, use history and when the problem appeared. Photographs should show the mattress, foundation and frame. Our team reviews the information and coordinates any inspection required; photographs alone are not approval of a claim.
Normal use and bed support
Use a stable, undamaged foundation or frame of the correct size, with appropriate centre support for larger beds. Avoid sustained edge loading, folding or dragging. Protect the spring structure, borders and cover during handling. Damage associated with support or handling is assessed separately from a manufacturing defect.
Body impressions and support concerns
Comfort layers settling around the sleeper do not automatically indicate damaged springs or structure. Record noticeable unevenness or changes in support together with the foundation condition. Use the model warranty card and inspection findings for measurement requirements; hand pressure or a single photograph cannot establish the cause.
Repair, replacement and quotations
After assessment, the proposed remedy and relevant charges are explained. Obtain a clear quotation before arranging chargeable transport or replacement. If the original model is unavailable, the proposed substitute and specifications should be explained beforehand. A claim does not automatically provide a refund or a different firmness.
Cleanliness and material care
Keep the mattress dry and protected. Stains, burns, pests, odour and normal material softening require assessment of their causes rather than automatic classification as manufacturing defects. Protect latex from direct sunlight and damp conditions. Check sales documents and warranty cards for display samples, gifts or second-hand items.
Company and customer support
Boss Bedding Sdn. Bhd. (202401030176)
No. 30, Jalan Molek 1/9, Taman Molek, 81100 Johor Bahru, Johor, Malaysia.
Boss Bedding customer service team