Payments
Payment and confirmation
Boss Bedding accepts credit/debit cards. Payment and order acceptance must be confirmed before processing. Enquiries are not accepted orders; confirmed prices and availability apply.
Mattress cancellations
Contact customer service within forty-eight hours of confirmation to cancel a mattress/set. Later cancellations may incur thirty percent. Refunds deduct applicable charges.
Accessory returns
Accessories cannot be cancelled after confirmation. Contact us about returning unopened original packaging. Customers bear shipping; refunds deduct shipping and twenty percent restocking. Report defects separately.
Before making payment
Check that the order identifies the model, size, quantity, price, promotion, delivery address and service charges. Verify the total and recipient details before paying. A displayed price, a quotation and an accepted order are different stages; ask for clarification if records differ rather than paying from a screenshot alone.
Payment records and failed transactions
Keep payment evidence together with the order reference. If a payment fails, appears duplicated or receives no confirmation, ask Boss Bedding to check before paying again. Customer service does not ask for complete card numbers, passwords or one-time verification codes through an enquiry form.
Cancellation requests and charges
Provide the order reference, purchaser details and request time when cancelling. The team checks confirmation time, processing status and relevant charges and explains any refundable amount. Mattress and accessory rules differ. Gifts, transport and services already supplied should be addressed before processing; requesting cancellation is not an immediate refund.
Refunds and defective goods
Refund arrangements follow verification of the transaction and the agreed resolution. Keep payment records and written confirmation, and do not send goods to an unconfirmed address. Damage, incorrect goods and suspected manufacturing defects require separate assessment rather than automatic treatment as a change-of-mind return.
Company and customer support
Boss Bedding Sdn. Bhd. (202401030176)
No. 30, Jalan Molek 1/9, Taman Molek, 81100 Johor Bahru, Johor, Malaysia.
Boss Bedding customer service team